Privacy Policy

Your privacy matters to us. This policy explains how Leak Detection Houston collects, uses, and protects your personal information when you visit our website or use our services.

1.Information We Collect

We collect information that you voluntarily provide to us when you:

Fill out a contact or quote request form
Call or text our phone number
Send us an email
Subscribe to our newsletter (if applicable)

This information may include:

Your full name
Phone number
Email address
Home address or service location
Details about your leak or plumbing issue
Any other information you choose to share with us

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages you visit on our site
Date and time of your visit
Referring website or search engine
Clickstream data

This information helps us understand how visitors use our website and improve user experience.

3. Sharing Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide quotes
To schedule leak detection inspections
To connect you with trusted leak detection specialists or repair professionals
To improve our website, services, and customer experience
To communicate with you about your request
To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We share your information with trusted leak detection specialists and repair professionals in our network to fulfill your service request.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We require all third-party service providers to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you navigate our site
Analyze website traffic and performance

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Limited access to personal information
Regular security reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information
Opt-Out: Request that we stop sharing your information with third parties

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete that information.

11. SMS and Text Messaging

If you choose to text our phone number, we may collect and store your phone number and the content of your messages. We use this information solely to respond to your inquiry.

Opt-Out: You may opt out of receiving text messages from us at any time by replying “STOP” to any message you receive. Message and data rates may apply.

We do not share your phone number with third parties for marketing purposes.

12. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we collect and how it is used
Request deletion of their personal information
Opt out of the sale of their personal information (we do not sell personal information)
Not receive discriminatory treatment for exercising their privacy rights

To exercise these rights, please contact us using the information in Section 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Leak Detection Houston
Email: info@leakdetectionhoustontx.com
Phone: (832) 555-LEAK
Address: Houston, TX